FAQs

Order Processing & Shipping Information

At Cartialux, we’re dedicated to ensuring your order arrives smoothly and on time. Here’s what to expect:

🕒 Processing Time

Please allow 3–5 business days for order processing and production before your item ships.

🚚 Shipping Timelines

United States
Orders are shipped via USPS or FedEx, with estimated delivery in 15–20 business days.

International
Delivery typically takes 15–30 business days, depending on your location and the fulfillment center used.

⏳ Please note: Delays may occur due to customs, weather, high demand, or other global factors. We appreciate your patience and understanding.

🔍 Tracking Your Order

As soon as your order ships, you’ll receive a confirmation email with tracking details.
You can also check your order status anytime on our Track Your Order page.

❌ Cancellations & Address Changes

Need to cancel or update your order?

  • Email cartialux@gmail.com within 24 hours of placing your order.

  • Use the subject line: “CANCEL MY ORDER” or “ADDRESS CHANGE”.

After 24 hours or once your order has shipped, changes are no longer possible.

🚪 Delivery Attempts

Most carriers will attempt delivery twice. If unsuccessful, the package will be returned to us.

💥 Damaged Items

Received a damaged product?
Please email cartialux@gmail.com with your order number and a photo of the item. We’ll send a replacement at no extra cost.

🤝 Need Support?

Have questions or concerns? We’re here to help and aim to respond within 24 hours.
📧 cartialux@gmail.com